Refund Policy

1. Overview

Our policy for refunds on services and products is designed to be fair and transparent. We strive to ensure customer satisfaction, and this policy outlines the circumstances under which refunds will be issued.

2. Service Refunds

For subscription-based managed services, you can cancel your subscription at any time. Refunds for prepaid services will be prorated based on the unused portion of the service term, minus any applicable cancellation fees. For one-time project-based services, refunds are handled on a case-by-case basis and depend on the project's progress.

3. Product Refunds

For digital products, we offer a 14-day refund period if the product has not been downloaded or accessed. For physical products, we offer a 30-day return policy for unopened and unused items.

4. How to Request a Refund

To request a refund, please contact our support team at support@waveit.com with your order details.